How do I care for my Claire Murray rug.

Claire will share her favorite method of cleaning her rugs with you. She has several in her kitchen where they often experience drips and spills. She uses an old fashion remedy with great success by mixing ammonia and water. Make a solution of 5 parts water to 1 part ammonia and put it in a little spray bottle. If the rug gets soiled simply shake the bottle and spray the stain. Do not saturate the area, but spray enough to raise the stain. Then with a clean dry cloth dab at the area, do not rub, removing the stain and any excess moisture. Then let air dry. This should do the job. Claire’s rugs have been down for many years and this is all she uses.

Should you need all over cleaning, Claire recommends using a Chem-Dry franchise. So that you can find the one nearest you, here is an 800 number,  800-243-6379  800-243-6379 .
Since all franchises are not quite the same Claire recommends that you ask a few questions before you allow them to clean your rug. Do they use a carbonated cleaning solution, which is water based, quick drying, non-toxic, organic and pet friendly? After all our pets are not the only ones to come in direct contact with our rugs. You should also mention that they not use too stiff a brush, but treat your Claire Murray rug gently. Should you not be able to find a franchise in your area, we at Claire Murray use Whalen Cleaning Services at  800-287-3222  800-287-3222 . People often ship their rugs to them for cleaning, as they are very experienced in dealing with Claire Murray rugs.



What do I do if my rug needs repair?

In the event that you need to have your rugs repaired for any reason, here is the name and phone number of a woman who does excellent work. She is an experienced, independent contractor whom you may contact directly. Nancy Magliocca on Cape Cod can be reached at  508-385-8233  508-385-8233 . She is extremely helpful and easy to work with. Should you need this kind of service we believe that you will be very pleased with the results.


 

Should I use protective spray on my Claire Murray kits after completion?

Wool is a natural fiber that needs to breathe. Wool produces oil that naturally repels soil. We do not recommend the use of products that coat the surface with a protective shield to repel dirt.

What methods of shipping do you offer?

Our standard shipping service is UPS ground. Please be sure to provide a "street" address for shipping information. UPS will not deliver to a post office box.

If you have a specific shipping requirement, need an express shipment or need shipping out of the continental United States, please contact our webmaster for an individual quote on shipping charges.

Will the colors fade over time?

All Claire Murray rugs are treated for colorfastness and fade resistance; however if placed in direct sunlight over extended time, colors may fade.


How long will it take to receive my order?:
All Claire Murray kits are made to order by our kit department on Cape Cod. I usually takes 3 weeks before a kit ships.


Bits of yarn have appeared should I cut them?

Occasionally, long ends of yarn may appear on the surface or edges. These are called "snipper ends". Do not pull out. Instead use scissors to trim even with rug surface. If the yarn you see sticking up is a loop, pull it back through to the back side with a crochet hook.